Privacy Policy
Introduction
• Persons who supply Carebase with their telephone numbers on-line may receive calls from us regarding their inquiries, service requests or orders they have submitted. Visitors may also receive telephone contact from us with information regarding new products and services or upcoming events. If a visitor does not wish to receive such telephone calls, they may indicate this preference each time they submit information to Carebase on-line.
• Carebase provides links to third party sites. When visitors link from Carebase.net to another web site, the privacy policy of the other web site applies and will be tailored to that web site. Since Carebase does not control those web sites, we encourage visitors to review the privacy policies.
• This On-line Privacy Policy of Carebase is subject to change. If changes occur, they will be posted on Carebase.
You can contact us with any privacy concerns at:
Carebase
Unit 6-7 Moxon Court
Northallerton Business Park
Thurston Rd, Northallerton,
DL6 2NG
Or via e-mail at info@carebase.net
Carebase has Web presence on Carebase.net. Carebase is aware of its obligations under the UK Data Protection Act and is taking active and ongoing steps to address its requirements.
• Carebase automatically collects and stores domain names, but not the e-mail addresses of visitors to our Web presence (unless input by the visitor). We store and analyse aggregate information on what pages persons access or visit.
• The information Carebase collects, stores and analyses is used to improve the way we do business with our current customers and potential customers.
• If a visitor supplies us with their personal information (eg. address) on-line, they will only receive information in relation to the use for which they provided us their personal information with the following exception. Visitors may receive postal mailings from us with information on new products and services or upcoming events. If a visitor does not wish to receive such mailings, they may elect not to receive them by indicating this when information is submitted to Carebase on-line.
• Carebase stores e-mail addresses and correspondence of those who communicate with us via e-mail or web based forms. If a visitor has submitted an e-mail or web based form to Carebase they may receive mailings from us only if they have opted in to receive information on new products and services or upcoming events. If a visitor no longer wishes to receive such mailings, they may elect not to receive them when they send e-mail to Carebase or can change their opt in status using http://www.carebase.net/opt-in
• Voluntary information visitors provide through on-line surveys and/or site registrations may be stored, analysed and used for marketing purposes. Again, if a visitor does not wish to receive such mailings, they may elect not to receive them each time information is submitted to Carebase on-line. Registration information submitted online is accessible, and correctable. The registrant should perform this maintenance.
• Correspondence submitted by email or web based forms to Carebase will only be retained as long as necessary. Reasonable steps are taken to ensure security against unauthorised access, alteration, disclosure and destruction. Additionally, access to personally identifiable information is limited to individuals needing such access to perform their job function and satisfy the correspondence of the visitor.
• Carebase will not provide any of your personal information to other companies or individuals without permission. However, Carebase may need to provide name and delivery address to third parties that Carebase uses for the purposes of delivering specific services (e.g., customer support, or a transport company)
Notice
About Cookies
A cookie is a small file that a website puts on a user’s hard drive. This file identifies specific information about previous visits to the site.
How does Carebase use cookies?
Carebase uses cookies to recognise repeat visits to our website and to facilitate Web navigation and online shopping. The cookie stores the user’s country and language, along with an assigned random session ID. In some cases, the cookie stores name and address information so that the customer does not have to re-enter this same information in multiple forms.
The cookie information that Carebase collects helps us track the number of visitors to the website over time and determine whether these were new or repeat visits.
For the purpose of internal analysis, Carebase also uses cookies to track pages visited during a single session. Carebase uses this information to adjust the presentation of our website and to make it more relevant to our users.
Does Carebase keep cookie data private?
Information collected by Carebase through the use of cookies is maintained as confidential data and is not shared beyond the corporation and its authorised agents.
Can I block cookies on the Carebase website?
Most browser applications allow you to block or limit the use of cookies. Consult the help menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on the Carebase site, including the shopping basket and online account management services.
Contact Us We welcome questions or comments about our Privacy Policy. You may also contact us if you feel that your personal information is used in a way inconsistent with this policy. Please email comments to our Chief Information Security Officer at info@carebase.net the word “Privacy” in the subject field, or call 01609 785360 or at our main business address: Carebase, Units 6 & 7 Moxon Court, Northallerton Business Park, Thurston Road, Northallerton, North Yorkshire, DL6 2NG, UK
Policy Updates
Carebase reserves the right to update this policy. Carebase will post those changes in each update.
Last Policy Update: December 17, 2013.
What was changed in the last update?
The privacy practices at Carebase did not change with the last update of this policy. No changes were made to the substance of this policy. We added the following content to the policy:
• Information describing our use of cookies for internal analysis, a statement that a user may block cookies and a stipulation that blocking cookies can limit use of some commerce and account management applications on the Carebase website.
Why Does Carebase Ask For Personally Identifiable Information?
On the Carebase website, we offer online shopping and other Web-based customer services. Our online forms make it easy for visitors and customers to communicate with Carebase or make purchases. Those who want to communicate with Carebase but do not wish to give personally identifiable information online may use the phone or fax numbers that we also provide on our Web pages.
Carebase asks only for the minimum amount of information needed to assist you.
Most online forms on the Carebase site ask for a small amount of relevant information, such as name, email, street address and phone number. Some forms may ask for a customer number or product serial number. Carebase uses personally identifiable information submitted online to:
• respond to questions from customers or visitors to the website
• provide customer support
• share product news, updates or helpful tips about Carebase products
• enable online shopping
• inform users of special promotions
• sign up for online services
• create reseller partnerships
Carebase does not direct any part of its website to children under 13 years old and does not knowingly collect personally identifiable information from children.
Personally identifiable information that is submitted in a business capacity may be merged with available business database directories.
Our agents and partners protect personally identifiable information.
When a customer purchases equipment or supplies or arranges for service online from Carebase it may be necessary to transfer personally identifiable information to an independent Carebase-authorised agent or partner, who then completes the order. Carebase requires that its independent agents and partners handle personally identifiable information with the same concern for personal privacy as Carebase.
Whenever Carebase transfers personally identifiable information to its agents and partners, it is with the understanding that the information should be used for the sole purpose of fulfilling the customer’s request and that the information should be kept confidential and secure at all times.
In some instances, when Carebase transfers personally identifiable information to one of its authorised agents or partners, that agent or partner may need to share information with an unaffiliated third party for the purpose of completing an order or providing a service.
Security of Personally Identifiable Information
Carebase maintains strict access control over personally identifiable information. Only authorised Carebase personnel, agents and partners are allowed to handle information submitted to Carebase online.
Credit card data is encrypted.
To ensure that online shoppers can purchase with confidence from the Carebase website, Carebase protects credit card information with industry-standard encryption technology. When a customer submits an order to Carebase online, the personal and credit card information is used only to complete the purchase and arrange for shipping. Customers who opt out of additional announcements will not receive unsolicited email.
At Carebase, privacy on the Internet means that:
• Carebase informs you of how we use any personally identifiable information that is submitted to us online
• Carebase maintains confidentiality and security safeguards for personally identifiable information
• You have control over the personally identifiable information you decide to submit to Carebase
• If you have elected to receive email promotions from Carebase, you can opt out from these at any time